The GIII Apparel Group

Returning Candidate?

Senior Assistant Store Manager

Senior Assistant Store Manager

Job ID 
2017-6208
Location 
US-NY-Central Valley

More information about this job

Overview

The Donna Karan Company LLC, one of the world's leading fashion design houses, seeks a Senior Assistant Store Manager to join the team!

Responsibilities

Sales Generation:

  • Ensure the team meets store sales goals
  • Assist in setting Sales/Manager on Duty goals ensuring they reflect store business budget
  • Assist in the tracking, monitoring, and communication of business results to develop business strategies
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Analyze reports given by the Company to drive the business such as sell-thru reports, key item reports, CRM reporting and secret shops
  • Ensure all sales related policies and procedures are maintained
  • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
  • Maintain a keen interest in the fashion industry and market trends
  • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
  • Work with supervisor in developing events/incentives that will continue to grow customer base, with particular emphasis on building local market


Customer Service:

  • Ensure all associates provide the highest level of customer service, utilizing the “7 Steps of Selling”; lead by example
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
  • Assist in the implementation and tracking of the Selling with Style training program.


Operation

  • Ensure facility maintenance, presentation and organization
  • Control store expenses and maintain budgets, continually striving to reduce costs
  • Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving/Transfer  policies and procedures
  • Meet inventory accuracy and shrink requirements
  • Provide staff training in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Participate in annual inventories
  • Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
  • Understand and properly execute all management register functions including promotional code use
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and LP audits
  • Build and maintain good communication with members of corporate office, regional office, mall office and other stores


Merchandising/Visual:

  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure the selling floor is neat, clean, organized and reflects the current visual directives at all times
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal

Human Resources:

  • Assist in the recruitment, training and development of staff
  • Assist in ensuring the integrity of payroll and the scheduling process
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • Support and provide follow-up for all training programs, seminars etc.
  • Manage onboarding process of new employees utilizing iCiMs and Tracker I9
  • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Qualifications

Minimum 5 years retail experience with 2-3 years specialty management