The GIII Apparel Group

Returning Candidate?

Assistant Store Manager

Assistant Store Manager

Job ID 
2017-6497
Location 
US-TX-Cypress

More information about this job

Overview

The Donna Karan Company LLC, one of the world's leading fashion design houses, seeks an Assistant Store Manager to join the team!

Responsibilities

Sales Generation

  • Meet personal and store sales goals
  • Assist in the tracking, monitoring, and communication of business results
  • Ensure the “7 Steps of Selling” are practiced by all associates; lead by example
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Ensure all sales related policies and procedures are maintained
  • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
  • Maintain a keen interest in the fashion industry and market trends

Customer Service

  • Ensure all associates provide the highest level of customer service, utilizing the “7 Steps of Selling”
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).

Operations

  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Support and assist in staff training in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Participate in bi-annual inventories
  • Understand and execute cash control procedures including: bank deposits, safe funds, petty cash

Merchandising/Visual

  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure deliveries are properly processed in a timely manner
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal

Human Resources

  • Assist in the recruitment, training and development of staff
  • Assist in ensuring the integrity of payroll and the payroll process
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • Support and provide follow-up for all training programs, seminars etc.
  • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Qualifications

       Minimum 3 years retail experience with 1-2 years specialty management