The GIII Apparel Group

  • Store Manager

    Job ID
    2017-6504
    Location
    US-NY-New York
  • Overview

    The Donna Karan Company LLC, one of the world's leading fashion design houses, seeks a Store Manager to join the team!

    Responsibilities

    Sales Generation

    • Meet sales goals
    • Analyze available sales reports and data to determine the needs of the business and set business strategies
    • Set individual sales goals for sales associates, ensuring goals reflect store business goals
    • Continuously motivate sales staff to meet assigned sales and productivity goals
    • Support the development of associates’ sales techniques, ensuring utilization of  “7 Steps of Selling” to maximize sales Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
    • Demonstrate sales leadership for staff by playing an active role on the selling floor
    • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
    • Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

    Customer Service

    • Ensure all associates provide the highest level of customer service, utilizing the “7 Steps of Selling”
    • Ensure staff maintains constant client communication through utilizing their client books
    • Manage client database and utilize information to increase sales and client contact
    • Resolve all client problems and complaints quickly and effectively
    • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
    • Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
    • Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy

     Operations 

    • Ensure facility maintenance, presentation and organization
    • Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
    • Control store expenses and maintain budgets, continually striving to reduce costs
    • Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
    • Ensure deliveries are properly processed in a timely manner
    • Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
    • Meet inventory accuracy and shrink requirements
    • Ensure staff is trained in all areas of appropriate register usage and maintenance
    • Understand and properly execute all management register functions
    • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and LP audits
    • Build and maintain good communication with members of corporate office, regional office, mall office and other stores
    • Exhibit proficiency in computer programs used by the Company including: Word, Excel

     Merchandising/Visual 

    • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
    • Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
    • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
    • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
    • Identify and communicate product concerns in a timely manner
    • Communicate inventory needs to support the business goal

     

    Human Resources

    • Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
    • Support, implement and provide follow-up for all training programs, seminars, etc.
    • Continually evaluate the performance of each associate and provide constant feedback to ensure results
    • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
    • Ensure integrity of payroll and the payroll process
    • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

    Qualifications

            Minimum 5 years retail experience with 2-3 years specialty management

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