The GIII Apparel Group

  • Sales Supervisor

    Job ID
    2017-6549
    Location
    US-MA-Wrentham
  • Overview

    The Donna Karan Company LLC, one of the world’s leading fashion houses, seeks a Sales Supervisor to join the team!

    Responsibilities

    Sales Generation

    • Meet personal and store sales goals
    • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
    • Utilize and support the “7 Steps of Selling” to maximize sales performance
    • Demonstrate an in-depth knowledge of the merchandise
    • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
    • Ensure all sales related policies and procedures are maintained
    • Maintain a keen interest in the fashion industry and market trends 

    Customer Service

    • Support and encourage staff to provide the highest level of customer service, utilizing the “7 Steps of Selling”
    • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
    • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
    • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) 

    Operations

    • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
    • Assist in the training of sales staff in all areas of appropriate register usage and maintenance
    • Understand and properly execute all management register functions
    • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
    • Participate in bi-annual inventories 

    Merchandising/Visual

    • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
    • Assist in the implementation and maintenance of all merchandising/ visual directives
    • Ensure deliveries are properly processed in a timely manner
    • Identify product concerns in a timely manner
    • Communicate inventory needs to support the business goal 

    Human Resources

    • Ensure image and grooming standards are professional and reflective of the brand image, at all times
    • Adhere to work schedule, inclusive of time and attendance
    • Support and assist in follow-up for all training programs and seminars

    Qualifications

           Minimum 2 years specialty retail experience

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